After getting everything working, connect all the devices back. Sometimes 3rd party devices cause issues with the connection. Remove any devices connected to your gateway and your device. If not, check to make sure the Ethernet cable is good. Connect another device, such as a laptop, to see if that device can get online. If you are not able to connect online, test to make sure the Ethernet connection works. If you need assistance or not familiar with the technology you are using, contact the manufacturer or check online discussion boards. Please note, we do not support the setup of 3rd party devices. We have put together basic resources to help you set up certain devices. By default, the AT&T gateway is set to 192.168.1.x.

Make sure your router is not on the same subnet as the AT&T gateway. Go into the wireless settings and disable it.

To do so, access the AT&T gateway settings by going to. Connect your Device (Basic Setup)Д¬onnect the Ethernet cable from the internet port on your router to a yellow Ethernet port on the AT&T gateway.Дisable the wireless on the AT&T gateway if your device is going to have a wireless broadcast, also (this will keep the 2 devices from interfering with each other). If you are trying to connect your printer, you can find more here. Most devicesВ are compatible with the U-verse gateway and do not require any additional steps besides connecting the devices together.

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